SUBJECT MATTER OF THE CONTRACT

These terms and conditions govern the legal relationship between you and Berggasthaus First GmbH. The booking confirmation sent to you by email serves as the basis for this.

OPTIONS

Option dates are binding for both parties. After the option period expires, provided the customer has not confirmed, Berggasthaus First GmbH shall automatically have the reserved rooms at its disposal.

CANCELLATIONS OF HOTEL RESERVATIONS

We request that you inform us in writing as early as possible of any significant changes to your reservation. Up until 15 days before your date of arrival, you can cancel your reservation at no charge; if you cancel between day 14 and day 8, we charge 50% of the room rate; if you cancel seven days or less beforehand, we charge 100%. In the event of bad weather, up until three days before your date of arrival, you can postpone your stay at no charge.

LIABILITY/DUTY OF CARE

The hotel room and the common areas are to be used with the greatest care by the guest. The guest must pay for any property damage that may occur. The hotel refuses to accept any liability for theft, etc., or in relation to the services of third parties.

LOST AND FOUND ITEMS

Lost and found items shall only be forwarded on request by the guest. Berggasthaus First GmbH assumes no liability in the case of lost personal belongings or valuables. This applies both to the period of the stay and when items are being returned. The guest bears the costs and the risk when items are forwarded.

APPLICABLE LAW, PLACE OF JURISDICTION

The legal relationship between you and Berggasthaus First GmbH is subject to Swiss law. Thun is stipulated as the place of jurisdiction.